Centerfy
One unified AI platform for every customer conversation
Centerfy is an AI Voice & Chat CRM platform that serves businesses and agencies from a single unified interface. Proc8 designed and built the full platform — combining AI-powered voice calls, multi-channel chat, CRM contact management, and workflow automation — giving teams one place to manage all customer interactions intelligently.
The numbers
What problem needed solving
Businesses and agencies were juggling multiple disconnected tools for phone, chat, email, and CRM — losing context between channels and wasting time on manual data entry. Centerfy needed a cohesive, AI-first platform that could unify all customer communication channels and automate the workflows that slow teams down.
How we built it
We built Centerfy's complete platform: an AI voice engine for inbound/outbound calls, multi-channel chat (web, SMS, WhatsApp), a full CRM with contact management and pipeline views, AI-driven conversation summaries, workflow automation, and a white-label system for agency resellers. The platform was architected on a multi-tenant SaaS foundation with role-based access control.
What we brought to the table
This project drew on multiple capabilities from our team to deliver a complete, production-ready product.
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